TBM Technology Business Management for SMEs (IT Controlling 3/3)
From many years of experience as an IT service provider, we know that many SMEs do not have a comprehensive overview of their IT and in particular of the costs it causes. Many people are overwhelmed by their own IT. Technology Business Management supports TBM here. itpilot® creates the basis for establishing a TBM in the company - as a basis for business decisions and for the strategic further development of IT - in order to fully exploit the potential of IT, minimize risks and remain capable of acting.
Use the advantages of a sensible TBM
In view of the fact that IT is becoming a central part of all business processes in the company in the course of digitization and the contribution of IT to the value creation of the company is constantly increasing, medium-sized companies should also use the advantages of sensible technology business management.
Capture the current status of the IT services
At the beginning there is the recording of the current status as a basis for technology business management - preferably on the basis of IT services, because these are the visible services that support the user in his work. Proven standards and IT service catalogs ensure that no services are forgotten and that a uniform definition is created. This is helpful at the latest when IT services are to be outsourced to IT service providers or a cloud offer is to be selected.
Collect key figures for the IT services
Key figures can then be collected for the IT services in question (resources used, acquisition and operating costs, personnel deployment, etc.) and their individual relevance for business operations assessed. Proven recording tools also automatically make the dependencies between IT services visible. In this way, risks can be identified and tasks can be prioritized. The results can be presented to management and discussed with them in a clear manner on a dashboard.
(Image source: Alexander Huber)
