Analyze IT and structure it with a standardized IT service list
Analyze IT services with the itpilot® methodology
With the IT analysis methodology You can do itpilot® yourself IT services structure, record, evaluate and document in the company using a service catalog. The easily comprehensible but complete system enables the web-based inventory of medium-sized IT environments as well.
Comprehensive overview of your IT
with itpilot® becomes transparent what your IT to which costs and with which resources it provides, how it is intertwined, where it burns and how your IT can be further developed in a meaningful way.
This provides an overview of all used IT services and their assessment based on their importance for the company and the state of the art. With this list of priorities, the Key figures per IT service record and use them for sustainable optimization.
Central IT service management
1. IT services record and assign expenses per IT service
With itpilot® you can easily record the most important parameters for your IT services: hardware / software, cloud components and infrastructure. In doing so, you classify everyone IT service In addition to general characteristics, such as location, user or manufacturer, also the required resources – for example storage space, number of servers or appliances and information about the operating system.
In addition, you record the acquisition and operating costs for the individual IT services. You will also analyze the requirements for the availability of your IT, including the guaranteed recovery times and the financial consequences and effects on customer relationships in the event of a failure.
In this way you have the option of both the interdependencies of your IT services and their interactions as well analyze such as the use of internal and external employees and their responsibilities for IT services.
- General characteristics: Here you describe the purpose of the IT service and state the locations and the number of users. You also provide information about the manufacturer or supplier and / or whether it is a cloud service.
- Required resources: They provide information on the available or reserved storage space and the number of servers and appliances as well as the operating system.
- Availabilities / effects: Required and guaranteed recovery times as well as the estimated monetary effects in the event of a failure and the expected effects on customer relationships are recorded.
- Costs: In addition to the acquisition costs for hardware and software, you also register the monthly operating costs for, for example, leasing, rental, maintenance and updates.
- Dependencies: The dependencies between the individual IT services are already thought out for you based on experience
- Human resources: You assign the use of internal and external personnel resources as well as the responsibilities of the individual employees for the respective IT services.
2. Recognize weak points and assess the need for action
With the itpilot® traffic light system you can see at a glance which applications or components are yours IT are particularly critical or where you need to act.
“Red” IT services have a high need for action, you should act immediately. The yellow IT services in IT action plan require an action, but are not time-critical for the time being, you are on the safe side with both green IT services.
With itpilot® you make internal and external IT costs that produce your IT services transparent and recognize which employees or external service providers are responsible for which IT services and where there may be redundancies or gaps.
3. Recognize dependencies and risks
Based on the recorded IT services can be Dependencies and risks of Corporate IT detect. So you can see at a glance which other applications or IT services Your critical applications depend on what maximum tolerable downtimes are then required. Use it to analyze your IT holistic and can provide meaningful solutions in terms of Overall IT Find.
The most important dependencies are already for you in itpilot® analyzed and thought ahead. Meaningful diagrams show at a glance which your central services are and where bottlenecks can arise.