IT service based IT assessment for medium-sized companies


From experience to practical application:
Standards for the structured recording of IT services

Based on experience in numerous customer projects, the netcos GmbH developed a standard methodology designed to provide IT services within a company structure to record and evaluate. This was the first time a standard was established for the recording of IT services, which is now presented in a user-friendly manner as part of a web-based application.

Initially, the results of the IT services assessment, still in standardized Excel tables, are recorded and the relevant data for each IT service and its dependencies are documented in an IT services catalog.

The importance of the individual IT services for business operations is taken into account, as well as the interdependencies of the services which have already been planned and can be clearly displayed in useful diagrams.

Keep it simple: IT structure in six steps

1. Record IT services completely

itpilot® models the entire company IT using a fixed catalog of approx. 250 IT services (hardware / software, cloud components and infrastructure). An IT service is defined by the fact that it can be quantified, procured and managed independently. If necessary, the list of IT services can be expanded to include industry-specific IT services.

2. Comprehensive analysis of IT services

A detailed IT analysis determines the attributes of each individual IT service, including operating cost and human resources. For example, they determine what each IT service currently costs and which human resources are involved.

With the standardized predicted interdependencies of the IT services risks can be revealed with regard to the overall IT and, for example, the effects of failures of individual IT services better assessed.

3. Define current action needed

Comprehensive itpilot® evaluations show where there is currently a need for action and serve as the basis for developing a comprehensive IT action plan .

4. Use extensive evaluations

The assessment results speak the language not only of the IT manager, but also that of the management. Possible communication problems between the executive floor and the IT department can be solved in this way. Meaningful IT key figures create a basis for effective IT controlling .

5. Manage resources sensibly

By assigning the appropriate personnel resources to each IT service, it becomes clear who is responsible for which IT service and with what effort, where there are bottlenecks or which tasks can possibly be outsourced to an external service provider.

6. Make strategic decisions with accuracy

With the comprehensive information provided from the analysis with itpilot®, even medium-sized companies can make sound decisions whether to outsource IT services to the cloud or whether an on-site operation would make more sense in terms of dependencies or risk considerations.

Even in the event of a crisis (e.g. a cyber attack), is the IT analysis with itpilot® a central instrument for recognizing dependencies and initiating processes for recovery – ideally through documentation with itpilot® outside of your own company network.

Methodical classification of itpilot® in the “IT house”