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IT service providers with their managed service offers promise relief from all the unloved, complex and time-consuming tasks. But misunderstandings are often inevitable.
In 95% of companies, the service level agreements per IT service are not documented. In most cases, perceived SLAs exist in the minds of management and employees.
Many customers do not even know where to start when assessing their IT and how to identify possible measures. As an IT service provider, we have long recognized that there is generally no standard for...
Do you know that too – you need information about your customer’s IT. But where did you put them? Or was it not ultimately the colleague who had something to do with it?