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IT service providers with their managed service offers promise relief from all the unloved, complex and time-consuming tasks. But misunderstandings are often inevitable.
Many companies, especially medium-sized companies, find it difficult to quantify their IT costs and ask themselves whether they are reasonable.
A comprehensive overview of corporate IT is extremely important in order to advance digitization projects. For our digitization projects, the relationships in the existing IT should therefore be known.
In 95% of companies, the service level agreements per IT service are not documented. In most cases, perceived SLAs exist in the minds of management and employees.
Many customers do not even know where to start when assessing their IT and how to identify possible measures. As an IT service provider, we have long recognized that there is generally no standard for...
Do you know that too – you need information about your customer’s IT. But where did you put them? Or was it not ultimately the colleague who had something to do with it?